Our Team

Rich Feller Ph.D - Co-Founder

Rich Feller is a Professor of Counseling and Career Development at Colorado State University, one of CSU’s twelve University Distinguished Teaching Scholars, and past president of the National Career Development Association. Rich has had a long and successful career in both academics and Career Development, has received numerous awards and accolades for his work and has consulted on 6 continents and within all 50 U.S. states. Consultant to Life Reimagined and Chief Scientist for YouScience, he and Barbara have one son Chris. Rich has a passion for helping others and envisions OneLifeTools as a way to bring greater career wellbeing to a broader audience. Learn more at

Mark Franklin M.Ed.,P.Eng.,CMF - Co-Founder

Mark is practice leader of CareerCycles, a career management social enterprise, and co-founder of OneLifeTools. At CareerCycles Mark and his team have helped 4000+ clients become empowered in their careers and lives. It is this breadth of experience along with the strong system-thinking Mark utilized in his former engineering career that led to the OneLifeTools narrative framework as well as the suite of products which OneLifeTools is developing today. Recipient of the Stu Conger Leadership Award from the Canadian Career Development Foundation, host of the Career Buzz radio show and sessional lecturer at the University of Toronto, Mark is a leader in the Career Management field and works tirelessly in achieving the OneLifeTools mission of “enriching the career wellbeing of humanity”. Learn more at

Lucy Welsh - Customer Service and Start-up Synchronizer

At OneLifeTools, I am the Customer Success Coordinator and Start-up Synchronizer. This is a many faceted role where I provide customer service and technical support to our customers. I am here to answer questions and provide support, help navigate our website and products, and assist with the onboarding of customers. Internally, I work with the team, contribute to the digital marketing efforts and execute on administrative tasks. I am excited about having this new story in my life!

Heidi Heung - Customer Service

Heidi's role at OneLifeTools is to assist professionals and organizations to utilize our diverse range of services and products to help guide their clients with meaningful dialogue of storytelling. She assists the team with product shipment, training facilitation and administrative tasks. Heidi is here to answer questions and provide technical support to our customers. Connect with her and she'll be happy to be of assistance!

Rupal Visani - Online Storyteller Developer

Drive the design, development and implementation in order to turn client’s requirements into simple and elegant solutions that are loved. Take full ownership of a product or feature from concept to launch. Design, code and debug software. Test the software you write to ensure we deliver highest quality product. Work with product management, technical team leads or architects. Work in Agile methodology. Discuss/lead meetings with other developers, architects, and analysts on technical solutions. Ability to take general direction from lead architects but more importantly, is able to work in an efficient and independent manner. Implement solutions in a timely and effective manner ensuring quality while leveraging various different technologies. Support software release management and deployment processes. Knowledgeable in managing/supporting different branches of code in various environments.

Lola - Office Dog

Coming into the office with Mark, Lola loves to greet and meet anyone coming to our Toronto office. She's an expert at asking for love and treats, and has saved us tons of money on shredding, since she loves to eat paper!

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