Online Storyteller Support

Support & FAQ

We invite you to browse through our tips and directions below for support with our software.
Our support hours are 8:00 am EST - 5:00 pm Eastern Time, Monday to Friday, excluding Canadian public holidays.
Please submit any bugs, feature requests or comments by emailing

We take all feedback we receive into account as we work to improve the Online Storyteller and provide an even better experience for our users.

For specific technical issues, please ensure you include as many details as you can, and if possible, provide screenshots. We strive to fix tech issues within 1-2 business days. We’ll contact you to get more information, so please let us know the best time & way to reach you (ie email is best or phone me at noon tomorrow).

Self-directed Narrative Assessment 

Unless skipped by your Helping Professional the Self-directed Narrative Assessment must be done before you are able to fully access the Online Storyteller.

The Self-directed Narrative Assessment walks you through a guided Clarification and Exploration process. You will automatically be brought to the Self-directed Narrative Assessment when you first login.

Each step of the Self-directed Narrative Assessment has detailed video and text instructions, simply follow along to complete the Self-directed Narrative Assessment. The entire Self-directed Narrative Assessment takes about 1 hour. You don’t have to complete it all in one sitting, if you logout you will be brought back to where you left off when you return.

Once you’ve completed the Self-directed Narrative Assessment you can access all of the features described below.


The Dashboard helps you keep organized during your career and life clarification and exploration process. There are four sections on the dashboard:
  • The top tiles give you an overview of your progress in the Online Storyteller.
  • My Question helps you stay focused on the question which you are hoping to answer. I.E. “What should my next career move be?” – Click the edit icon and type the question you are hoping to answer here.
  • Notes allow you to take notes as you proceed through your career & life clarification. If you are working with a helping professional click the Load Meeting Template button to load a pre-typed template where you can fill in meeting notes.
  • Resources are displayed on the dashboard, these are items which were automatically assigned to you or have been assigned by your helping professional. They are either downloadable resources or links to articles, videos and websites which could be helpful to you.


The Storyline is part of the clarification section of our Self-directed Narrative Assessment System - it is a representation of your stories. Each story is a significant stage or experience within your life and helps you to reflect on your past.

Adding Stories

Start by clicking the Add New Story Add Story button and adding as many stories as you wish.

We recommend having 6-12 total stories but don't worry about adding them all at once; you can go back to the Storyline at any time to add more.

To add a story:

  1. Click Add Story
  2. Choose the type of story you want to tell
  3. Enter the name of the story & the year it started. Optionally, you can add your own image for the story
  4. Once you’ve added a Story, you’ll be brought to the Storyteller for that story

In addition to the stories you add there is one Early Years story at the bottom of your timeline, this story represents the early years of your life. When you are ready be sure to Tell this story by clicking the Tell Story button.


example story form the Storyteller

The Storyteller helps you debrief and learn from each of your stories. Launch the Storyteller by clicking the Tell Story button. Stories which are already partially or fully completed will show their progress in the progress meter.

Follow along with the questions in the Storyteller, keeping in mind the following:

    • Add answers by clicking one of the predefined answers or by typing your own answer and hitting the + button.
Add an answer
  • Try to answer questions briefly with words or short phrases.
  • Most answers in the Storyteller go directly into the Clarification Sketch, when you see a question with a checkbox checkbox the item will go to the Clarification Sketch only if it is checked.
  • Add up to 3 answers per question, if you hit your limit you can use the delete button delete button to remove an answer.
  • Most of all - don’t overthink it, the Storyteller is about brain storming and shouldn’t feel like work. If you feel stuck on a question feel free to use the Skip button Skip button.

    Clarification Sketch

    The Clarification Sketch provides a summary of your reflection during storytelling. Don’t get stuck trying to make the Clarification Sketch "perfect". This is not necessary; the Clarification Sketch is a mosaic designed to start conversation and lead into the Clarification Statement. The Clarification Sketch is initially constructed from the responses that you provided in the Storyteller but it is designed to be altered as you see fit; you can remove, add or edit items.

    Take some time to play around with your Clarification Sketch. If there is a desire, possibility or other item you feel is missing then add it. If an item was duplicated, remove the duplicates.

    Working with Clarification Sketch items

    • star Starred items in your Clarification Sketch will automatically be transferred to your Clarification Statement. Go through your Clarification Sketch and star all your priority items.
    • Edit items in your Clarification Sketch and link item to specific story
    • Delete items in your Clarification Sketch
    • Displays which items were added through the Storyteller
    • exploration plan icon Links directly to the Exploration Plan for that possibility
    • add Add new items in by entering them in the textbox under each element and hitting +


    Sometimes you will want to view only certain items in your Clarifcation Sketch. You can show only Starred items by clicking the Starred Only button See starred items only. You can filter for items which were added through specific stories by using the Story dropdown. In the Clarification Sketch, when you filter by story and add item, the item is now linked to that story. 

    Also, users can ‘edit’ and assign items to a specific ‘story’. Please note, existing Online Storyteller users should clear cache to access this feature.

    Clarification Statement

    Your Clarification Statement describes who you are. It is a distillation of all the content in your Clarification Sketch.

    Navigating your career with a traditional resume can limit change: it is like driving a car by looking only through the rear view mirror. If the road curves, you crash. Using your Clarification Statement to navigate opens you to change: it is looking at the road ahead, noticing clues and adapting to changing conditions.

    Creating your Clarification Statement

    Your Clarification Statement is automatically generated from all the star Starred items in your Clarification Sketch.

    If you prefer to write your own Clarification Statement click the I want to write my own Clarification Statement link. This will take everything in your ‘Auto-generated Clarification Statement’ and transfer it to a fully editable Clarification Statement which you can write yourself. Note: this will break the link between your Career Statement and your Career Sketch. Any newly star Starred Clarification Sketch items will no longer be automatically transferred to your Career Statement unless you revert back to an Auto-generated Clarification Statement - which you can do at any time.

    Sharing your Clarification Statement

    The Clarification Statement is not only a great tool to help you navigate your own Clarification; it can also be shared with potential employers, colleagues and friends.

    Turn sharing on or off by toggling the ON/OFF switch.

    If sharing is set to ON, your Clarification Statement will be visible on your Public Clarification Statement URL. You can share this link on social media, or send it directly to friends and colleagues. You have complete control over when to share your Clarification Statement, if you switch the Share Clarification Statement back to OFF the Public Clarificiation Statement will no longer be visible.

    Printing & Saving your Clarification Statement

    Click the save button Save button to save your Clarification Statement as a PDF or text file. Click the print button Print button to print your Clarification Statement.

    Exploration Plan

    Your Exploration Plan is your worksheet to help you notice clues and take inspired action. Think of your Exploration Plan as a sandbox to play in, you can make amazing things, but nothing is permanent and you can always knock stuff down and start again.

    starred possibility

    All star Starred possibilities have an exploration plan. If there is a possibility you want to explore, make sure it is Starred in the Clarification Sketch.

    When you first open the Exploration Plan page Show All is select and all Clues and Inspired Actions are displayed. To zero in on a specific possibility, click on one of your priority possibilities.

    exploration plan starred possibilities

    The Exploration Plan consists of Clues, Inspired Actions and Notes.


    Clues can come in two forms: Internal clues relate to your own thoughts and feelings, and describe why you'd like a particular possibility. External clues exist out there in the world, like when you read or hear about something linked to your Clarification Statement. It is good to document both in your Exploration Plan.


    Add clues by selecting a possibility, and entering the clue into the textbox.

    Inspired Actions

    Inspired Actions are steps that you want to take to research and explore your possibility. This could include online research, field research or anything else that will help you learn more about the possibility.

    For each Inspired Actions you may (optionally) add a Due Date to provide accountability for completing it.

    Inspired Actions

    Each Inspired Actions can also be categorized as On you own, Field research or In the community.

    Inspired Action category
    • On your own is an Inspired Action you can do yourself, this includes research done on or offline.
    • Field research is getting out there and talking with others who would have relevant experience, such as interviewing someone already doing a job you are interested in.
    • In the community is going and getting involved in something directly related to your possibility, such as volunteering.

    Once an Inspired Action is completed you can make it complete by clicking either the thumbs up or thumbs down icon (ICONS). Use the thumbs up icon if the Inspired Action was a positive learning experience, use the thumbs down if you feel it was not.


    You can use the notes section to keep track of what you learned during your Intentional Exploration. The notes section is only displayed when you have a possibility selected.


    Getting Feedback

    Getting Feedback is an effective way to learn more about yourself, clarify your strengths, generate new career ideas, and get advice.

    Getting Feedback can also be a form of reality-testing for your career ideas and other possibilities. How accurately have you evaluated your strengths? How do other people see you? Others can pinpoint strengths and opportunities you may have under-estimated, and blind-spots you may have missed.

    What to do:

    1. Identify 3 or more 'trusted allies' from whom you'll request feedback. Trusted allies are people whose opinion you value, e.g. colleagues, co-workers or managers, people who report to you, friends, family members. When selecting people consider whether this person has observed you in different situations, knows you well, and has your best interests in mind. Consider getting feedback from people you may want to offer as references in the future; this way, you’ll gain valuable insights into their perceptions of you, before you offer them as references.
    2. Request Feedback from your trusted allies by email. Click the Request Feedback buttonrequest feedback and either copy and paste our recommended text or the Feedback Link into a URL to send to those you are requesting feedback from.
    3. Track your Feedback. Return to the Getting Feedback menu item to monitor Feedback responses from your trusted allies.
    4. See the Feedback in your Clarification Sketch. Feedback from your trusted allies will appear in your Clarification Sketch. Each item in your Clarification Sketch that came from Getting Feedback will include the icon along with 1-2 words signaling to which question your ally was responding.

    After a trusted ally has provided Feedback, we encourage you to thank them by email, phone or text, for their time and honesty. If you have questions about what they wrote, you may want to follow up to gain clarity.

    Getting Feedback questions

    These are the questions which your feedback contacts will see when they visit your unique Feedback Link.

    1. What are some of [your name]'s notable personal qualities?
    2. What do you see as [your name]'s major skills or strengths?
    3. Which of [your name]'s interests do you feel it would be worthwhile focusing on, at this time of life?
    4. What kind of positions, opportunities, or projects do you think would be a good fit for [your name] over the next few years?
    5. Surprise [your name]! What *else* might be a good next step, in life, for [your name] to take?
    6. Who plays, or has played, an important role in [your name]'s work or life, and what has [your name] learned from them?
    7. How can [your name] improve how s/he is perceived by others?
    8. Focusing on which areas of importance would most benefit [your name]?
    9. What learning or training do you think [your name] needs, or could benefit from?
    10. Who else do you think it would be worthwhile for [your name] to speak to, and why?
    11. From personal experience, what have you learned about making transitions and managing change that you'd like to share with [your name]?
    12. A wish - or question - you have for [your name] is…

    Contact us to book a call