Welcome to our FAQ's


 This is where we post about the questions we hear often. If you have a question, please reach out to us here. In the meantime, as we build this, you can check here for Online Storyterller support for lots of tips & step by step instructions, check out the blog or join us for a free, live webinar to ask us your questions in real time.

Do I have to upgrade to the new version of Who You Are Matters?

Who You Are Matters! Updated game

We designed the new version of Who You Are Matters! to maintain all the elements which people know and love while streamlining and simplifying the experience for participants and facilitators.

The only thing required for the upgrade are the updated Guides and Star Cards. We wanted to make updating your kits was as simple as possible. The next time you order Guides we will include the corresponding Star Card and instructions.

If you choose not to upgrade, you will continue to have access to the previous Guide, v7.5, which is a downloadable black and white PDF that you can print and use with game players. Access it here.

Access it here.

For a list of everything we changed, click here. 

How do credits work?

Online Storyteller - Credits

We created software based our narrative method of practice - it’s called the Online Storyteller. It’s a web application, and our Clarification Sketch is at the heart of the tool.

We are career professionals first, and SAAS developers second, so we created a credit model for using the software that’s similar to other tools in our field.

Essentially, 1 credit = 1 client.

The first step in using the Online Storyteller is training. We have two programs that provide a solid foundation for the tool and our framework. Afterwards, there is no annual license to use the software, and no re-certification fees to continue working with the software.

The only recurring cost is credits. You can buy credits in small groups or in bulk, and they range from $18 to $6.

How do I become a OneLifeTools Community of Practice member?

Community of Practice

As a trainee, you are automatically added as a member of the Community of Practice. We meet on the second Tuesday of every month, and we send out reminders to your email. The next meeting dates can be found here. We meet using Zoom, a free web and tele conferecing software, and the reminders will include the login/call in details. You can access more information here on our website, and in the meantime, there are lots of best practices and tips in our blog.

Contact us to book a call